Our Policies

The short version of our Terms of Service: what to expect before, during and after your cleaning. Each policy links to the full wording.

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Booking & Deposits

  • A deposit of 50% of the estimated price reserves your appointment, and it counts toward your final bill.
  • Your booking is confirmed only after we receive the deposit and confirm the time with you. An estimate or a tentative date doesn't hold the slot.
  • Same-day bookings may carry a surcharge of $5 per hour for each cleaner, always agreed before we start.

Full terms:§1

Cancelling or Rescheduling

  • Cancel or reschedule at least 24 hours ahead and there's no fee: we move your deposit to a new date or refund it in full.
  • With less than 24 hours' notice, a $50 fee comes out of the deposit and the rest is refunded or moved to the new date. Recurring clients follow the same rule, even without a deposit.
  • If we can't get in at the scheduled time (nobody is home, or the code doesn't work), it may count as a late cancellation.
  • If we cancel, there's no fee. You choose a new date or a full refund of your deposit.

Full terms:§2§26

Satisfaction Guarantee

  • Not happy with an area? Tell us within 24 hours of the cleaning and send clear photos or video of the spots.
  • If the concern is within the work we agreed on, we'll either come back and re-clean those areas at no charge or offer a partial refund.
  • The guarantee covers the agreed work in the booked time. It doesn't cover new messes after we leave or tasks outside the booking.

Full terms:§16

Pricing

  • $55 per hour for each cleaner. Your quote is an estimate: you pay for the time actually worked, plus Minnesota sales tax.
  • Every visit has a 2-hour minimum with one cleaner ($110), even if the work takes less time.
  • Booked hours aren't a promise that every room gets done. If more time is needed we ask first, and extra time you approve is billed at $41.25 per hour per cleaner.
  • Add-ons: inside the oven, inside the fridge, interior windows or inside kitchen cabinets, $30 each (large cabinet jobs may be billed hourly). Laundry is a $25 flat fee.

Full terms:§28§29§17§25

Payment

  • Payment is due when the cleaning is finished. Your deposit is subtracted from the total.
  • We accept cash, check, Zelle, and debit or credit cards. Credit cards carry a 3% processing fee; cash, check, Zelle and debit cards don't.
  • The balance must be paid in full within 3 days of the cleaning. After that, a one-time late fee of up to $100 may apply.

Full terms:§7§28§27

Damage & Your Belongings

  • KLY is bonded and insured, and our cleaners handle your home with reasonable care.
  • If you think something was damaged during the cleaning, tell us within 24 hours and include photos.
  • We aren't responsible for damage that was already there, or for loose, poorly mounted or worn-out items that fail despite careful handling. Please point these out before we start.
  • Put away jewelry, cash, important papers and keepsakes before your appointment.

Full terms:§8§20

What We Don't Do

  • We don't move heavy furniture or large appliances, so the areas behind and under them aren't cleaned. Move them beforehand if you want those spots done.
  • We clean what we can safely reach from a 3-step stool. High ceilings, skylights and tall fixtures beyond that reach aren't included.
  • Standard cleaning doesn't include mold testing or removal, and we can't guarantee that old or set-in stains will come out.
  • We may decline or stop work when conditions aren't safe, such as a serious pest infestation, bodily waste or significant mold.

Full terms:§22§21§3

Access, Keys & Safety

  • Door, gate and alarm codes, keys and lockbox codes stay confidential and go only to the cleaners on your job.
  • Please keep electricity, running water and a safe indoor temperature on during the visit.
  • Keep pets secured and children supervised. Our cleaners don't provide childcare.
  • Tell us about hazards or unusual conditions before the visit. If a known hazard wasn't mentioned, we may decline the work and count it as a late cancellation.

Full terms:§24§19§23§3

Photos & Privacy

  • Our cleaners may photograph the work areas before, during and after the cleaning, to check quality and settle any questions.
  • Photos stay in our internal systems. We never use them in ads or on social media without your separate permission.
  • We avoid photographing personal belongings, documents or people, and we never record audio.

Full terms:§18Privacy Policy

This page is a plain-language summary. The Terms of Service are the full agreement, and if the two ever differ, the Terms apply.
Read the full Terms of Service