--- title: "Our Policies | KLY Cleaning" description: "KLY Cleaning policies in plain words: 50% deposit, free rescheduling with 24 hours notice, $55/hr per cleaner with a 2-hour minimum, 24-hour satisfaction guarantee, payment and safety." doc_version: "1.0" last_updated: "2026-08-26" canonical: "https://klyclean.com/policies" --- # KLY Cleaning Policies The short version of our Terms of Service: what to expect before, during and after your cleaning. Each policy links to the full wording. ## Booking & Deposits - A deposit of 50% of the estimated price reserves your appointment, and it counts toward your final bill. - Your booking is confirmed only after we receive the deposit and confirm the time with you. An estimate or a tentative date doesn't hold the slot. - Same-day bookings may carry a surcharge of $5 per hour for each cleaner, always agreed before we start. Full terms: [§1 Booking Confirmation & Deposits](https://klyclean.com/terms#section-1). ## Cancelling or Rescheduling - Cancel or reschedule at least 24 hours ahead and there's no fee: we move your deposit to a new date or refund it in full. - With less than 24 hours' notice, a $50 fee comes out of the deposit and the rest is refunded or moved to the new date. Recurring clients follow the same rule, even without a deposit. - If we can't get in at the scheduled time (nobody is home, or the code doesn't work), it may count as a late cancellation. - If we cancel, there's no fee. You choose a new date or a full refund of your deposit. Full terms: [§2 Cancellation & Rescheduling Policy](https://klyclean.com/terms#section-2), [§26 Recurring Clients](https://klyclean.com/terms#section-26). ## Satisfaction Guarantee - Not happy with an area? Tell us within 24 hours of the cleaning and send clear photos or video of the spots. - If the concern is within the work we agreed on, we'll either come back and re-clean those areas at no charge or offer a partial refund. - The guarantee covers the agreed work in the booked time. It doesn't cover new messes after we leave or tasks outside the booking. Full terms: [§16 Cleaning Quality Concerns & Satisfaction Guarantee](https://klyclean.com/terms#section-16). ## Pricing - $55 per hour for each cleaner. Your quote is an estimate: you pay for the time actually worked, plus Minnesota sales tax. - Every visit has a 2-hour minimum with one cleaner ($110), even if the work takes less time. - Booked hours aren't a promise that every room gets done. If more time is needed we ask first, and extra time you approve is billed at $41.25 per hour per cleaner. - Add-ons: inside the oven, inside the fridge, interior windows or inside kitchen cabinets, $30 each (large cabinet jobs may be billed hourly). Laundry is a $25 flat fee. Full terms: [§28 Rates, Add-On Services & Sales Tax](https://klyclean.com/terms#section-28), [§29 Extra Time](https://klyclean.com/terms#section-29), [§17 Minimum Booking & Early Completion](https://klyclean.com/terms#section-17), [§25 Booked Hours, On-Site Assessment & Priorities](https://klyclean.com/terms#section-25). ## Payment - Payment is due when the cleaning is finished. Your deposit is subtracted from the total. - We accept cash, check, Zelle, and debit or credit cards. Credit cards carry a 3% processing fee; cash, check, Zelle and debit cards don't. - The balance must be paid in full within 3 days of the cleaning. After that, a one-time late fee of up to $100 may apply. Full terms: [§7 Payment Terms & Outstanding Balances](https://klyclean.com/terms#section-7), [§28 Rates, Add-On Services & Sales Tax](https://klyclean.com/terms#section-28), [§27 Payment Deadline, Late Fees & Collection](https://klyclean.com/terms#section-27). ## Damage & Your Belongings - KLY is bonded and insured, and our cleaners handle your home with reasonable care. - If you think something was damaged during the cleaning, tell us within 24 hours and include photos. - We aren't responsible for damage that was already there, or for loose, poorly mounted or worn-out items that fail despite careful handling. Please point these out before we start. - Put away jewelry, cash, important papers and keepsakes before your appointment. Full terms: [§8 Property Damage, Liability & Claims](https://klyclean.com/terms#section-8), [§20 Pre-Existing Damage, Improperly Secured Items & Fragile Property](https://klyclean.com/terms#section-20). ## What We Don't Do - We don't move heavy furniture or large appliances, so the areas behind and under them aren't cleaned. Move them beforehand if you want those spots done. - We clean what we can safely reach from a 3-step stool. High ceilings, skylights and tall fixtures beyond that reach aren't included. - Standard cleaning doesn't include mold testing or removal, and we can't guarantee that old or set-in stains will come out. - We may decline or stop work when conditions aren't safe, such as a serious pest infestation, bodily waste or significant mold. Full terms: [§22 Heavy Furniture, Appliances & Reach Limits](https://klyclean.com/terms#section-22), [§21 Stain Removal, Permanent Discoloration & Mold](https://klyclean.com/terms#section-21), [§3 Right to Refuse or Discontinue Unsafe Services](https://klyclean.com/terms#section-3). ## Access, Keys & Safety - Door, gate and alarm codes, keys and lockbox codes stay confidential and go only to the cleaners on your job. - Please keep electricity, running water and a safe indoor temperature on during the visit. - Keep pets secured and children supervised. Our cleaners don't provide childcare. - Tell us about hazards or unusual conditions before the visit. If a known hazard wasn't mentioned, we may decline the work and count it as a late cancellation. Full terms: [§24 Access Codes, Keys & Security Information](https://klyclean.com/terms#section-24), [§19 Property Access, Utilities & Climate Control](https://klyclean.com/terms#section-19), [§23 Children, Occupants & Work Area Safety](https://klyclean.com/terms#section-23), [§3 Right to Refuse or Discontinue Unsafe Services](https://klyclean.com/terms#section-3). ## Photos & Privacy - Our cleaners may photograph the work areas before, during and after the cleaning, to check quality and settle any questions. - Photos stay in our internal systems. We never use them in ads or on social media without your separate permission. - We avoid photographing personal belongings, documents or people, and we never record audio. Full terms: [§18 Photo Documentation & Quality Control](https://klyclean.com/terms#section-18). See also the [Privacy Policy](/privacy.md). This page is a plain-language summary. The Terms of Service are the full agreement, and if the two ever differ, the Terms apply. ## Contact (651) 206-6757 | kly.housecleaning@gmail.com ## Related - [Terms of Service](/terms.md) - [Privacy Policy](/privacy.md) - [Contact](/contact.md)